Exam 74-338 Lync 2013 Depth Support Engineer

Exam 74-338 Lync 2013 Depth Support Engineer

Published: 29 April 2013
Languages: English, Chinese (Simplified), French, German, Japanese, Portuguese (Brazil)
Audiences: IT professionals
Technology: Microsoft Lync Server 2013
Credit towards certification: MCP, Microsoft Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area in the exam. The higher the percentage, the more questions you are likely to see on that content area in the exam.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Analyse and troubleshoot Enterprise Voice (25-30%)
Troubleshoot call setup and tear down

Troubleshoot internal phone calls (PC to PC), external phone calls (PC to Public Switched Telephone Network [PSTN]), inbound and outbound routing, network configuration and internal and external clients

Troubleshoot Voice quality issues

Analyse Call Detail Recording/Quality of Experience (CDR/QOE) logs, analyse call flow by using Snooper and troubleshoot third-party devices, QOS and network bandwidth

Troubleshoot Voice configuration

Analyse dial plans (normalisation, translation), analyse session management (trunk routing); analyse policies, routes and usages; and troubleshoot external connectivity (gateways, SBA, PBX, SBC, PSTN) and media bypass

Analyse Voice applications

Troubleshoot call park, response groups, unassigned numbers, Exchange voicemail, third-party applications, and LIS and E911 implementation

Troubleshoot unified communications (UC) devices and peripherals

Troubleshoot device update issues, device connectivity issues (LPE + non-LPE), PIN authentication issues, peripherals and VDI plug-in device pairing

Troubleshoot mobile devices

Troubleshoot mobile auto-discover issues, mobile device usage issues, mobile callback feature, push notification, call establishment and mobile conference data

Troubleshoot conferencing and application sharing (20-25%)

Troubleshoot AV

Troubleshoot multi-party video, conference network bandwidth, server resources, media relay and third-party interop

Troubleshoot dial-in conferencing

Troubleshoot Conferencing Auto Application (CAA), Client Access Server (CAS), contact objects and conference directories

Troubleshoot the conference life cycle

Troubleshoot web scheduler, multipoint control unit (MCU) health, simple URLs (join launcher), UC add-in for Microsoft Outlook, Lync Web Access (LWA) and content expiry

Troubleshoot data

Troubleshoot Microsoft PowerPoint presentation connections, WAC server configurations, dataproxy and WAC topology

Analyse and troubleshoot application sharing

Troubleshoot network issues, latency, external access, connectivity and configuration

Troubleshoot IM and Presence (20-25%)

Troubleshoot sign-in issues

Troubleshoot DNS, certificates, registration, network connectivity, authentication and auto-discover

Troubleshoot Presence

Troubleshoot aggregation (OOF, calendar, machine, user), enhanced privacy, subscriptions, contact list and privacy relationship

Troubleshoot federation

Troubleshoot XMPP, connectivity, Public IM connectivity (PIC), federation types (open, direct, enhanced), federation policy and legacy interop

Troubleshoot client configuration

Troubleshoot file transfer, policy assignment, URL filtering, client version filtering, GPO assignment and user photo

Troubleshoot Address Book

Troubleshoot normalisation, local versus web lookup, internal file download, external file download, Address Book generation and contact merge

Troubleshoot Persistent Chat

Troubleshoot policies and settings, connectivity, Persistent Chat compliance role, migration issues with earlier group chat and Persistent Chat performance

Troubleshoot infrastructure and tools (20-25%)

Troubleshoot high availability and resiliency
Perform a cut-over from one Lync pool to another and troubleshoot server storage replication; file-share replication by using DFS; single-server failure (Lync, SQL); data centre failure, including CMS; and branch survivability

Identify issues by using troubleshooting tools
Identify issues using CLSlogging Scenarios, demonstrate use of Snooper for database analysis, and identify issues using NetMonitor, OCS Logger, Event Viewer and Performance Monitor

Troubleshoot topology and dependent infrastructure
Troubleshoot database synchronisation issues, including SQL mirroring and LYSS replication, topology replication, IIS, user placement and role-based access control (RBAC) rights assignment

Who should take this exam?

Candidates for this exam are IT consultants or telecommunications professionals who provide product support services for unified communications solutions. Candidates should be able to translate a support call, resolve the issue and produce a knowledge-base article for future support references.

Candidates should have a minimum of two years of experience with Microsoft Lync technologies and be familiar with various deployments and configurations. Candidates should be proficient in Lync Server 2013 solutions for end users, endpoint devices, telephony, audio/video and web conferences, security and high availability. Candidates should also know how to monitor and troubleshoot Lync Server 2013 using Microsoft tools and third-party vendor tools.

In addition, candidates should be proficient with Active Directory Domain Services, data networks, and telecommunications standards and components that support the configuration of Lync Server 2013. Candidates should be familiar with the requirements for integrating Lync Server 2013 with Microsoft Exchange Server and Office 365.

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QUESTION 1
You work for a company named ABC.com. Your role of Lync Administrator includes the
management of the Microsoft Lync Server 2013 infrastructure.
Two Windows Server 2012 servers named ABC-DB01 and ABC-DB02 run SQL Server 2012.
ABC-DB01 and ABC-DB02 host a mirrored database for the Lync Server Central Management
Store (CMS). ABC-DB01 currently has the principle database and ABC-DB02 currently has the
mirror database. The mirrored database does not use a witness instance.
You need to manually failover the mirrored database to enable you to perform maintenance on
ABC-DB01.
Which of the following Windows PowerShell cmdlets should you run?

A. Invoke-CsPooIFailover
B. Invoke-CsManagementStoreReplication
C. Invoke-CsBackupServiceSync
D. Invoke-CSManagementServerFailover

Answer: D

Explanation:

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QUESTION 2
You work for a company named ABC.com. The company has a Microsoft Lync Server 2013
infrastructure that includes two Lync Server pools. Your role of Lync Administrator includes the
management of the Microsoft Lync Server 2013 infrastructure.
An Edge server named ABC-Edge1 is configured to use a pool named ABC-LyncPool1.ABC.com
as its next hop. You plan to failover to a second pool named ABC-LyncPool2.ABC.com. Before
failing over the pool, you need to reconfigure the next hop for ABC-Edge1 to be ABCLyncPool2.
ABC.com.
Which of the following Windows PowerShell cmdlets should you run?

A. Set-CsEdgeServer
B. Set- CsAVEdgeConfiguration
C. New-CsEdgeAllowList
D. Set-CsAccessEdgeConfiguration
E. Move-CsApplicationEndpoint

Answer: A

Explanation:

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QUESTION 3
You work for a company named ABC.com. The company has two Active Directory sites in a
single Active Directory Domain Services domain named ABC.com. Your role of Lync
Administrator includes the management of the Microsoft Lync Server 2013 infrastructure.
The Lync infrastructure consists of a single pool named ABC-LyncPool1.ABC.com.
You have been asked to design a disaster recovery (DR) plan in the event of a failure of ABCLyncPool1.
ABC.com. Part of the DR plan would be to configure a backup pool.
Which three of the following Windows PowerShell cmdlets would you need to run to recover the
CMS (Central Management Store) and the Lync user accounts? (Choose three)

A. Set-CsManagementServer
B. Install-CsDatabase
C. Set-CsLocationPolicy
D. Move-CsManagementServer
E. Invoke-CSManagementServerFailover
F. Invoke-CsPoolFailover

Answer: B,D,F

Explanation:

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QUESTION 4
You work for a company named ABC.com. The company has a single Active Directory Domain
Services domain named ABC.com. The company has a datacenter located in New York.
The New York datacenter hosts two Microsoft Lync Server 2013 pools named ABCLyncPool1.
ABC.com and ABC-LyncPool2.ABC.com. ABC-LyncPool1.ABC.com hosts the CMS
(Central Management Store). All of the company’s 70,000 users are enabled for Lync. Your role
of Lync Administrator includes the management of the Microsoft Lync Server 2013 infrastructure.
The servers in ABC-LyncPool1.ABC.com suffer irreparable hardware failure. You need to recover
the Lync environment by failing over ABC-LyncPool1.ABC.com. All users will be hosted
permanently on ABC-LyncPool2.ABC.com.
Which of the following Windows PowerShell cmdlets should you run? (Choose all that apply)

A. Invoke-CSManagementServerFailover
B. Invoke-CsPoolFailover
C. Invoke-CsManagementStoreReplication
D. Invoke-CsPoolFailover
E. Move-CsManagementServer
F. Install-CsDatabase

Answer: D,E,F

Explanation:

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QUESTION 5
You work for a company named ABC.com. Your role of Lync Administrator includes the
management of the Microsoft Lync Server 2013 infrastructure.
You receive reports from users that they are sometimes unable to make outbound calls. You
discover that the failures are caused by there being no available trunks.
To help troubleshoot the issue, you plan to run performance monitor counters to monitor the total
number of calls and the total number of inbound calls to determine trunk usage.
Against which server should you run the performance monitor counters?

A. Edge Server
B. Front End Server
C. Database Server
D. Mediation Server

Answer: D

Explanation:

70-341: Core Solutions of Microsoft Exchange Server 2013

70-341: Core Solutions of Microsoft Exchange Server 2013
Published: 15 January 2013
Languages: English, Chinese (Simplified), French, German, Japanese, Portuguese (Brazil)
Audiences: IT professionals
Technology: Microsoft Exchange Server 2013
Credit towards certification: MCP, MCSE

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area in the exam. The higher the percentage, the more questions you are likely to see on that content area in the exam.

From July 2014, the questions on this exam include content covering Microsoft Exchange Server 2013 Service Pack 1.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Plan, install, configure and manage transport (25%)

Plan a high availability solution for common scenarios

Set up redundancy for intra-site scenarios; plan for SafetyNet; plan for shadow redundancy; plan for redundant MX records

Design a transport solution

Design inter-site mail flow; design inter-org mail flow; plan for Domain Secure/TLS; design Edge transport; design message hygiene solutions; design shared namespace scenarios

Configure and manage transport

Configure Edge servers; configure Send/Receive connectors; configure transport rules; configure accepted domains; configure email policies; configure Address Rewriting

Troubleshoot and monitor transport

Interpret message tracking logs and protocol logs; troubleshoot a shared namespace environment; troubleshoot SMTP mail flow; given a failure scenario, predict mail flow and identify how to recover; troubleshoot Domain Secure/TLS; troubleshoot the new transport architecture

Configure and manage hygiene

Manage content filtering; manage recipient filtering; manage SenderID; manage connection filtering; manage Spam Confidence Level (SCL) thresholds; manage anti-malware

Preparation resources

Transport high availability
Use an Edge Transport Server in Exchange 2013
Hygiene management

Install, configure and manage the mailbox role (25%)

Plan the mailbox role

Plan for database size and storage performance requirements; plan for virtualisation requirements and scenarios; plan mailbox role capacity and placement; design public folder placement strategy; validate storage by running JetStress

Configure and manage the mailbox role

Create and configure Offline Address Book (OAB); create and configure public folders; deploy mailbox server roles; design and create hierarchical address lists

Deploy and manage high availability solutions for the mailbox role

Create and configure a Database Availability Group (DAG); identify failure domains; manage DAG networks; configure proper placement of a file share witness; manage mailbox database copies

Monitor and troubleshoot the mailbox role

Troubleshoot database replication and replay; troubleshoot database copy activation; troubleshoot mailbox role performance; troubleshoot database failures; monitor database replication and content indexing

Develop backup and recovery solutions for the mailbox role and public folders

Manage lagged copies; determine most appropriate backup solution/strategy; perform a dial tone restore; perform item-level recovery; recover the public folder hierarchy; recover a mailbox server role

Create and configure mail-enabled objects

Configure resource mailboxes and scheduling; configure team mailboxes; configure distribution lists; configure moderation; configure a linked mailbox

Manage mail-enabled object permissions

Configure mailbox folder permissions; configure mailbox permissions; set up room mailbox delegates; set up team mailbox membership; set up auto-mapping; determine when to use Send As and Send On Behalf permissions

Preparation resources

Mailbox server
Database availability groups
Perform a dial tone recovery

Plan, install, configure and manage client access (25%)

Plan, deploy and manage a Client Access Server (CAS)

Design to account for differences between legacy CAS and Exchange CAS/CAF; configure Office web application

Plan and configure namespaces and client services

Design namespaces for client connectivity; configure URLs; plan for certificates; configure authentication methods; implement auto-discover for a given namespace

Deploy and manage mobility solutions

Deploy OWA for Devices; configure OWA policies; configure mobile device mailbox policies; configure Allow Block Quarantine (ABQ); deploy and manage Office Apps

Implement load balancing

Configure namespace load balancing; configure Session Initiation Protocol (SIP) load balancing; plan for differences between layer seven and layer four load balancing methods; configure Windows Network Load Balancing (WNLB)

Troubleshoot client connectivity

Troubleshoot Outlook Anywhere connectivity; troubleshoot POP/IMAP; troubleshoot authentication; troubleshoot web services; troubleshoot AutoDiscover; troubleshoot mobile devices

Preparation resources

Client access server
Clients and mobile
Load balancing

Design and manage an Exchange infrastructure (25%)

Plan for impact of Exchange on Active Directory services

Plan the number of domain controllers; plan placement of Global Catalogue (GC); determine DNS changes required for Exchange; prepare domains for Exchange; evaluate impact of schema changes required for Exchange; plan around Active Directory site topology

Administer Exchange workload management

Configure user workload policies; configure system workload policies; monitor system workload events; monitor user workload events

Plan and manage Role Based Access Control (RBAC)

Determine appropriate RBAC roles and cmdlets; limit administration using existing role groups; evaluate differences between RBAC and Active Directory split permissions; configure a custom-scoped role group; configure delegated setup

Design an appropriate Exchange solution for a given SLA

Plan for updates; plan for change management; design a solution that meets SLA requirements around scheduled downtime; design a solution that meets SLA requirements around RPO/RTO; design a solution that meets SLA requirements around message delivery

Preparation resources

Prepare Active Directory and domains
Exchange workload management
Planning for role-based access control

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QUESTION 1
You need to prepare the environment for the implementation of phase 1.
What changes must be made to the environment before you can install Exchange Server 2013?

A. The operating system or service pack level of TexDC1 needs to be upgraded.
B. The Windows 2008 R2 domain controllers in Washington and Boston need to be upgraded.
C. A server running Exchange Server 2007 or Exchange Server 2010 needs to be installed in
Texas.
D. The PDC emulator role needs to be transferred to a domain controller in Washington or Boston.

Answer: A

Explanation:

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QUESTION 2
You are evaluating whether the proposed Exchange solution will meet the current and future
capacity requirements.
You want to gather statistics about the current Exchange environment.
Which of the following tools would you use to determine the number of emails sent to and received
by the current users?

A. Remote Server Administration Tools.
B. Microsoft Exchange Server Profile Analyzer.
C. Microsoft Exchange Server Deployment Assistant.
D. ESEUtil.exe.
E. Microsoft Exchange Server Jetstress.

Answer: B

Explanation:

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QUESTION 3
You need to apply the required size restriction to the mailboxes in the new environment.
Which of the following commands should you run?

A. Get-MailboxDatabase | Set-MailboxDatabase –ProhibitSendReceiveQuota
B. Get-MailboxDatabase | Set-Mailbox –ProhibitSendReceiveQuota
C. Get-Mailbox | Set-Mailbox –ProhibitSendReceiveQuota
D. Get-MailboxDatabase | Get-Mailbox | Set-Mailbox –ProhibitSendReceiveQuota

Answer: A

Explanation:

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QUESTION 4
You are evaluating whether the proposed Exchange solution will meet the current and future
capacity requirements.
You want to gather statistics about the current Exchange environment.
Which of the following tools would you use to determine the number of IOPS (Input/Output
Operations Per Second) required for the mailbox database storage?

A. ESEUtil.exe.
B. Microsoft Exchange Server Jetstress.
C. Microsoft Exchange Server Deployment Assistant.
D. Exchange Mailbox Server Role Requirements Calculator.
E. SQL Server Analysis Services.

Answer: D

Explanation:

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QUESTION 5
You need to install and configure anti-spam and antimalware filtering.
Which servers should you install the anti-spam agents and enable the anti-spam and antimalware
filtering? (Choose two).

A. You should install the anti-spam agents on the Client Access Servers only.
B. You should install the anti-spam agents on the Mailbox serversonly.
C. You should install the anti-spam agents on the Client Access Servers and the Mailbox Servers.
D. You should enable antimalware filtering on the Client Access Serversonly.
E. You should enable antimalware filtering on the Mailbox serversonly.
F. You enable antimalware filtering on the Client Access Servers and the Mailbox Servers.

Answer: B,E

Explanation:

Microsoft Exam 70-667: TS: Microsoft SharePoint 2010, Configuring

Microsoft MCTS 70-667
TS: Microsoft SharePoint 2010, Configuring

Examination Specifics:
This certificate exam works around Microsoft SharePoint configuring and was built in July 12, 2010 in various languages like English, German, French and Portuguese. It’s targeted towards IT professionals and built around the technology of Microsoft SharePoint Server 2010.

Audience Profile
Candidates having a proficiency in the following skills are ideal for this program. Experience of configuring SharePoint related technologies like Windows Server 2008, Internet Information Services (IIS) and Active directory is required.

The minimum qualification requirement is:
IT administrator proficient in executing and maintaining SharePoint Online and deploying SharePoint 2010 Service Pact I
Effective at DNS, IIS 7.0, Active Directory Domain Services and SQL Server
Aware of ant proficient at maintain infrastructure and security of Windows Server 2008 or later
Has experience of business operation mainly for IT which includes Restoration, data back-up and high availability.
Has basic knowledge and understanding of single sign-on and Active Directory Federation Services

Measurement of Skills
The candidate will be taught the following key areas and will be made proficient at it. The percentage of each topic depicts it weight in the exam. However, all of these topics can change and the list does not mean the only question from these areas will be asked.

Installing and Configuring a SharePoint Environment (25 percent)
Deploying new installations and upgrades.
Configuring SharePoint farms.
Configuration of service applications.
Configuring indexing and search.

Managing a SharePoint Environment (26 percent)
Managing operational settings.
Managing user roles and accounts.
Management of authentication providers.

Deploying and Managing Applications (24 percent)
Managing Web Applications.
Managing site collections.
Deploying and managing SharePoint solutions.

Maintaining a SharePoint Environment (25 percent)
Back-up and restoration of a SharePoint environment.
Monitoring and analyzing a SharePoint environment.
Optimization of the performance of a SharePoint environment.

For Best Results:
For best results, Microsoft recommends that you have a practical experience with the product and it is important that you utilize the training resources like:

Learning Plans provided by Microsoft

Classroom Training

Online training

Practice Exams

Microsoft offers Online Teaching Services which include:

Learning Plan:

A step by step study guide entirely based upon recommended resources for this exam.

TechNet:

This is specially designed for IT people. It includes instructions about various procedures, downloads, best practices, technical resources, chats and newsgroups.

MSDN:

Helps developers and provides code sample, downloads, technical articles and chats.

Microsoft Learning Community:

A community where you can connect to chat rooms, forums and ask your peers for guidelines

Microsoft recommends that you purchase the learning material for achieving significant results.

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